Terms & Conditions of Booking

Adelphi Flats

The terms and conditions detailed below apply to all bookings made with the Adelphi Flats, Blackpool whether via the websites, by telephone or otherwise. Please note that for promotional bookings the relevant additional terms and conditions should be consulted.

When you make a booking, your contract (which shall include these terms and conditions) will be with the Adelphi Flats, Blackpool, which shall mean in these terms and conditions the Adelphi Flats, 301 Promenade, Blackpool, FY1 6AL. The person who makes the booking (lead booking name) is responsible and liable for all costs involved in the reservation. You must be at least 18 years old to make a reservation. Please note we can only deal with the lead booker regarding matters pertaining to a reservation.

All rates featured on the Adelphi Flats Websites or quoted by telephone or otherwise are offered subject to availability and we reserve the right to refuse any booking for good reason.

All accommodation is offered subject to availability at the time of receipt of deposit. Deposits are strictly non-refundable. Flats are subject to maximum occupancy rules. If you would like further details please contact the owners.

Requests Whilst we make every effort to fulfill, we cannot guarantee requests and our failure to do so does not constitute a breach of contract. In the unlikely event that we have to cancel or change your reservation, we reserve the right to do so. If this situation does arise you will receive the option of alternative arrangements.

Arrival & Departure On day of arrival flats are available from 3pm (times may vary for special packages). On day of departure, flats must be vacated by 10.30am or an extra days’ charge will be applied. Late checkout after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the owners.

Meals Flats are let on a self-catering basis thus there are no meals provided.

Guest Property The Adelphi Flats, Blackpool accepts no responsibility for guests’ property or valuables or vehicles. The Company will not be responsible for the loss or damage of any property left in or at the Adelphi premises. If you think you have left something and let us know within 3 working days of departure, we will attempt to locate the item/s. After 3 working days any unclaimed left property will be disposed of. This excludes food or any other perishables that will be deemed as rubbish and for health and safety reasons be disposed of immediately. If we do locate your left item, to facilitate safe and speedy return, we can only return if you pay for a tracked, insured and signed for courier service.

Left Logins
The Adelphi Flats has a number of smart TVs that can connect to the wireless network. It is the responsibility of the lead booker to ensure that all TVs are logged out of any subscription services that have been signed in to during their stay. The Adelphi Flats will not be held liable for any spend on any subscription service. Further more, the Adelphi Flats will not assist in the recovery of any monies spent on subscription services.

Car Parking The Adelphi Flats does NOT guarantee car parking for any guest or visitor whether paid or unpaid and failure to provide said parking does not constitute breach of contract. Car Parking spaces are for cars, car-size mini vans, motorcycles and other small vehicles only. Large vehicles, vans & trucks may be accommodated only with prior arrangement, is not guaranteed and may be subject to additional charges. For use of the car park there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Please contact the Adelphi Flats directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law). It is the responsibility of the guest to ensure that they receive a parking permit and that it is displayed inside the vehicle windscreen in a manner by which it can be viewed clearly from outside of the vehicle. The Adelphi Flats and its owners shall not be liable for failure to issue the permit or for guests’ failure to display the aforementioned permit. Any fines resulting from incorrect or lack of permit display is the responsibility of the guest and we will not be able to negotiate of their behalf.

Payments must be made on arrival. Please note that we do NOT accept cheques. Credit/debit cards for balance payments may be used. Where a deposit has been paid by credit or debit card, cash is accepted for balance payments. If deposit was paid with cash or cheque, a credit/debit card is required. All monies owed must be paid before departure. Failure to do so will result in action to recover any monies due plus any costs incurred. We reserve the right to use your credit/debit card without further request if necessary to cover outstanding monies whether for goods, services or damages.

Cancellation, Curtailment & Damage In the event of any cancellation or curtailment or failure to arrive: If cancellation occurs less than 30 days (60 days for special event packages) prior to arrival the person who paid for the booking (‘the booker’) will be liable to pay the account in full. By providing credit/debit card details the booker authorises the use of this card for any sums that become owing to us, including but not limited to accommodation charges, damage costs, incidentals.

In the case of cancellation or curtailment: Deposits will be used to cover any costs incurred by the Adelphi Flats for re-advertisement of accommodation and/or pursuit of any monies owed and are deductible only from the final invoice prior to any allowances being subtracted. Cancellations must be confirmed in writing.

We reserve the right to charge for the cost of rectifying damage that has been caused by guests to the aforementioned property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card, and send an invoice for the costs for payment/receipt to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Insurance Holiday insurance is strongly recommended to all guests. This should include cover for your benefit, for cancellation, curtailment and no show, plus for your peace of mind, theft, loss and damage to your possessions. No allowance will be made for failure to take out such insurance.

Guest Conduct Guests are requested to conduct themselves appropriately at all times and to comply with our procedures and/or requests with regard to conduct and respect for the property of the Adelphi Flats, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the premises, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Adelphi Flats if, in our reasonable opinion, we consider this provision to have been breached. For group bookings, all party members may be ejected should the conduct of any one member be unsuitable or irresponsible. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. Guests or visitors who cause damage to Adelphi Flats property will be liable for full replacement and labour costs. This includes, but is not limited to, damage such as wet or soiled beds, broken light or lamp fittings and stained bed or bathroom linen.

Cleaning The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied. Please note that the convention for UK Holiday flats is that Guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for Guests.

Linens and Towels All bedding including protectors, duvets and duvet covers, sheets, pillows and pillowcases are provided. If your stay with us lasts more than seven days we will provide a complimentary linen change. Our staff will need to access the accommodation in order to perform this service. Towels are not provided but can be hired for the duration of your stay. A per item cost may be applicable.

Utilities Gas and water are included in the price quoted. Electricity is provided via a coin meter (£1 and £2 coins).

Smoking Guests are not permitted to smoke in public areas such as corridors, stairs and landings. We offer smoking allowed and non-smoking flats. Guests deemed to have been smoking in non-smoking flats will be subject to a deep cleaning charge of £100.00 plus a one night stay charge (at the current chargeable rate).

Wi-Fi access is provided free to guests of the Adelphi Flats and requires login information to be provided. A reasonable use policy applies. Accessing the free Wi-Fi confirms your agreement to allow us to send to you by e-mail our promotional and marketing material.

Suggestions or Comments The Management is proud of the standards of accommodation and service provided to all of our guests. We trust that you have a trouble free and enjoyable holiday. In the unlikely event you should have cause for criticism or suggestion during your stay you must bring it to the attention of the manager immediately in order to give us a fair opportunity to make every effort to resolve the situation. It is considered unreasonable and unfair to make any unvoiced criticism after departure. We will not reply to complaints retrospectively.

Pets Not all flats are suitable for pets or any animals; if details on the website stipulate no pets then this is binding within these Terms & Conditions. Guide dogs and Medical dogs are accepted with prior arrangement and relevant paperwork but again, not all flats are suitable for such animals. Guests may only bring such pets as are booked in by the Guest at the time of booking. A charge will be made per pet. Where pets are allowed they must be well behaved and should not be left unattended in the property. They are not permitted on the beds or on any other furniture in the property. If damage or extra cleaning is caused by pets including, but not limited to, soiling of carpets, excessive hair and evidence of pets on furniture the Guest will be billed for that charge. 'No Pets' in a description may not guarantee that pets have never occupied the flat. Pets must be kept on a lead when entering/exiting the building and traversing any public areas.

Number of People using Holiday Accommodation The Owner permits the Guest and members of the Guest's party (but no one else) to occupy the property for holiday purposes only. Visitors are not allowed without prior consent. This allows us to keep our guests safe and the premises as secure as possible.

Children We are a family run establishment and welcome well behaved guests. We happily accept children, however we do NOT offer a baby listening service.
Children, all guests under 15 years of age (for the purpose of fire safety) must not be left unattended in any area of the premises.

Privacy Telephone calls may be recorded from time to time to help us improve the service we offer you. All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request.

Access Unfortunately the Adelphi Flats may be difficult to access by persons with limited mobility. People with limited mobility should check very carefully with reception before booking. Every effort will be made to accommodate your needs but is not guaranteed. No allowance can be made for not checking pre-booking that the premises are suitable for your mobility needs.

Our rights of access Our staff or contractors may need to access your accommodation if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access. If we do need to access your accommodation for any reason we will always try to access the property at reasonably convenient times (other than in the event of an emergency).

Force Majeure Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the accommodation in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

CCTV In the public areas of the Adelphi Flats and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the premises and security for all its Guests and staff.

General Information Although every effort has been made to ensure the accuracy of the information set out on our websites and marketing campaigns, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites or email campaigns or otherwise at any time. All details are correct at time of going to print, however may be subject to change from time to time.

These terms and conditions shall be subject to the laws of the jurisdiction in which the Adelphi Flats are situated.


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