The terms and conditions detailed below apply to all bookings made with the Adelphi Holiday Flats, Blackpool whether via the holiday flats websites, by telephone or otherwise.
Please note that for promotional bookings the relevant additional terms and conditions should be consulted.
When you make a booking, your contract (which shall include these terms and conditions) will be with the Adelphi Holiday Flats, which shall mean in these terms and conditions Adelphi Holiday Flats, 301 Promenade, Blackpool, FY1 6AL.
The person who makes the booking (lead booker) is responsible and liable for all costs involved in the reservation. You must be at least 18 years old to make a reservation. Please note we can only deal with the lead booker regarding matters pertaining to a reservation.
All rates featured on our websites or quoted by telephone or otherwise are offered subject to availability and we reserve the right to refuse any booking for good reason.
All accommodation is offered subject to availability at the time of receipt of deposit. Deposits are strictly non-refundable. Rooms are subject to maximum occupancy rules set by the
Adelphi Holiday Flats. If you would like further details please contact our reception.
Requests:
Whilst we make every effort to fulfil, we cannot guarantee requests and our failure to do so does not constitute a breach of contract. In the unlikely event that we have to cancel or change your reservation, we reserve the right to do so. If this situation does arise you will receive the option of alternative arrangements.
Arrival & Departure:
On day of arrival rooms are available from 3pm (times may vary for special packages). On day of departure, rooms must be vacated by 10.30am or an extra days’ charge will be applied.
Late check-out after this time can be requested subject to availability and may be charged at an hourly rate at the discretion of the owner.
Guest Property:
The Adelphi Holiday Flats accepts no responsibility for guests’ property or valuables or vehicles. The Company will not be responsible for the loss or damage of any property left in or at the Adelphi Holiday Flats premises other than as required under the Hotel Proprietor’s Act 1956.
Car Parking:
The Adelphi Holiday Flats does NOT guarantee car parking for any guest or visitor whether paid or unpaid and failure to provide said parking does not constitute breach of contract. Car Parking spaces are for cars, car-size mini vans, motorcycles and other small vehicles only. Large vehicles, vans & trucks may be accommodated only with prior arrangement, is not guaranteed and may be subject to additional charges. For use of the car park there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Please contact us directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).
Payments must be made on arrival:
Please note that we do NOT accept cheques. Credit/debit cards for balance payments may incur a charge. Where a deposit has been paid by credit or debit card, cash is accepted for balance payments. If deposit was paid with cash or cheque, a credit/debit card is required. All monies owed must be paid before departure. Failure to do so will result in action to recover any monies due plus any costs incurred. We reserve the right to use your credit/debit card without further request if necessary to cover outstanding monies whether for goods, services or damages.
Guest Conduct:
Guests are requested to conduct themselves appropriately at all times and to comply with The Adelphi Holiday Flats procedures and/or requests with regard to conduct and respect for the property of the Flats, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Flats, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from The Adelphi Holiday Flats if, in our reasonable opinion, we consider this provision to have been breached. For group/family bookings, all party members may be ejected should the conduct of any one member be unsuitable or irresponsible. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. Guests or visitors who cause damage to The Adelphi Holiday Flats property will be liable for full replacement and labour costs. This includes, but is not limited to, damage such as wet or soiled beds, broken light or lamp fittings and stained bed or bathroom linen.
Smoking:
Guests are not permitted to smoke in public areas such as the corridors and stairs. We offer smoking allowed and non-smoking flats. Guests deemed to have been smoking in non-smoking flats will be subject to a deep cleaning charge of £100.00 plus a one night stay charge (at the current chargeable rate).
Wi-Fi:
Access is provided free to guests of the Flats and requires login information to be provided. Public Wi-Fi Access Terms and Conditions are available in addition to this document. Contact the Flats for details. This agreement sets out the terms and conditions on which wireless internet access (“the Service”) is provided free of charge to you, a guest of the Flats (“us”) in consideration for your custom. Usage of which confirms your agreement to these terms and conditions and your agreement to allow us to send to you by e-mail our promotional and marketing material.
Suggestions or Comments:
The Management is proud of the standards of accommodation and service provided to all of our guests. We trust that you have a trouble free and enjoyable holiday. In the unlikely event you should have cause for criticism or suggestion during your stay you must bring it to the attention of the owner immediately in order to give us a fair opportunity to make every effort to resolve the situation. It is considered unreasonable and unfair to make any unvoiced criticism after departure from the Flats. The Adelphi Holiday Flats will not reply to complaints retrospectively.
Pets:
The Adelphi Holiday Flats offers a number of flats that accept dogs. This is by prior arrangement only and subject to additional charges. Other pets may be accepted but is at the discretion of the owners.We reserve the right to refuse a booking if the type or number of pets is deemed unsuitable for the property. Pets on the furniture are strictly forbidden and a charge for additional laundering will be made if pet hair is found on or in bedding/soft furnishings. Pets must not be left alone in the Flats and must be accompanied at all times. Owners are liable for any damage caused by pets including toilet ‘accidents’.
Children:
We are a family run establishment and welcome well behaved guests. We happily accept children, however we do NOT offer a baby listening service.
Children, all guests under 15 years of age (for the purpose of fire safety) must not be left unattended in any area of the Flats.
Privacy:
Telephone calls may be recorded from time to time to help us improve the service we offer you. All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy.
Access:
Unfortunately the Flats may be difficult to access by persons with limited mobility. People with limited mobility should check very carefully with reception before booking. Every effort will be made to accommodate your needs but is not guaranteed. No allowance can be made for not checking pre-booking that The Adelphi Holiday Flats are suitable for your mobility needs.
Force Majeure:
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the Flats in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics or pandemics and all similar events outside our control.
CCTV:
In the public areas of the Flats and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the Flats and security for all its Clients and staff.
General Information:
Although every effort has been made to ensure the accuracy of the information set out on our websites and marketing campaigns, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites or email campaigns or otherwise at any time. All details are correct at time of going to print, however may be subject to change from time to time.
These terms and conditions shall be subject to the laws of the jurisdiction in which the Adelphi Holiday Flats are situated.